Privacy Policy

Introduction

Kitchener Roofers ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rooferskitchenerontario.site or contact us for roofing services.

Our business is located at 73 King St W, Kitchener, ON N2G 1A7. We serve homeowners throughout Kitchener and the Waterloo Region with professional residential roofing services.

Information We Collect

We collect personal information that you voluntarily provide to us when you submit a quote request, contact us by phone, or interact with our website. This may include:

• Your full name
• Phone number
• Email address
• Home or property address
• Details about your roofing project or service needs
• Any additional information you choose to provide in form messages

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and referring website. This data is collected through standard web analytics tools.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your quote requests and inquiries about our roofing services
• To schedule roof inspections and provide roofing estimates
• To communicate with you about your roofing project
• To deliver the roofing services you have requested
• To send follow-up communications related to completed services
• To improve our website, services, and customer experience
• To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, rent, or otherwise share your personal information with third parties for their marketing purposes. Your information stays with us and is used solely to provide you with roofing services and improve your experience.

We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our website, managing our business, or delivering services to you, provided they agree to keep your information confidential.
• Legal requirements: We may disclose your information if required to do so by law, regulation, court order, or other governmental request.
• Business protection: We may disclose information to protect the rights, property, or safety of Kitchener Roofers, our customers, or others.

Google Analytics and Website Analytics

Our website uses Google Analytics and similar web analytics tools to help us understand how visitors interact with our site. These tools collect information such as how often users visit the site, which pages they view, and what other sites they visited before coming to ours.

Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. We do not combine the information collected through Google Analytics with any personally identifiable information.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

We use the following types of cookies:

• Essential cookies: Required for the basic functionality of our website, such as navigation and form submissions.
• Analytics cookies: Help us understand how visitors use our website so we can improve its content and performance.
• Functional cookies: Remember your preferences and settings to provide a more personalized experience.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect certain features of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Specifically:

• Quote request data: Retained for up to 24 months after submission to allow for follow-up and seasonal roofing needs.
• Customer project records: Retained for a minimum of 7 years to comply with Canadian tax and business record requirements, and to support warranty claims.
• Website analytics data: Retained for up to 26 months in accordance with default Google Analytics data retention settings.

When personal information is no longer required, we securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, modification, or disclosure. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under Canadian Privacy Law (PIPEDA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:

• Right of access: You may request access to the personal information we hold about you.
• Right of correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to withdraw consent: You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions.
• Right to complain: If you are not satisfied with how we handle your personal information, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Kitchener Roofers
73 King St W, Kitchener, ON N2G 1A7
Phone: (226) 212-7268
Email: info@rooferskitchenerontario.site

We take your privacy seriously and will make every effort to address your concerns promptly.